Emirates Will Ramp Up The Ticket Refund Capability | Coming Soon in UAE
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Emirates Will Ramp Up The Ticket Refund Capability

Emirates Will Ramp Up The Ticket Refund Capability - Coming Soon in UAE
27 April 2020

The airline company deals with a great bounce in refunds requests pending after flight cancellations.

While normal life and businesses across the world recover after the COVID-19 pandemic, the travel industry has issues due to numerous flight cancellations. On April 26, Emirates announced that its commitment to making refund on flight tickets, by ramping up its capability to boost this process.

Over half a million people are waiting for the refund of lost money on Emirates flights that were cancelled. The Dubai-based airline states that it will increase its capacity for dealing with 150,000 refund requests per month. And by early August, the current backlog will be cleared.

For customers, there are several options to get a refund or make a request for a travel voucher. Firstly, it can be done by filling out an online form on the Emirates website or by contacting your travel agent. Emirates recently extended the validity of tickets to 24 months, applicable on flights booked on or before June 2020 for travel before November 2020. So,  customers can simply leave bookings open or reschedule trips.

Otherwise, customers have the possibility to request a travel voucher to the same monetary amount as a flight or request a refund on a flight ticket. Sir Tim Clark, President Emirates Airline said: “It is a difficult time for us, as it is for all airlines. We are dipping into our cash reserves by being proactive in processing refunds, but it is our duty and responsibility.”

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